Headline News
Customer Service Reps Join Teamsters Local 1038
Thirty customer service representatives with Archway Marketing Services in Romulus, Mich., have voted to join Teamsters Local 1038 in Detroit.
“The Archway packaging center workers are Local 1038 members already and we have a good contract for them. This was a great organizing effort and we’re pleased the customer service representatives chose to join Local 1038,” said Greg Nowak, President of Teamsters Local 1038 and Joint Council 43.
Customer service representatives provide support for companies and shared services, including management of gift cards for nationwide companies like Lowe’s.
Shermeka Nicholson has worked at Archway for four years. She and her co-workers united for fair pay, affordable health insurance, an end to favoritism and respect on the job.
“We send 9 hours a day together, like a family, and I said to my co-workers that the way things are going, this is an at-will company. We really need to organize to have a contract so they will do the right thing,” Nicholson said. “It was really something courageous that we did and we are so excited.”